Shipping Policy

Last updated: January 2026

This Shipping Policy outlines how Will’s Food Inc. (“we,” “us,” or “our”) processes and ships orders placed through our website. By placing an order, you agree to the terms outlined below.

Shipping Locations

We currently ship to:

  • Canada
  • United States

We do not ship to P.O. boxes or international destinations outside of Canada and the U.S. at this time.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays.

Processing time refers to order preparation and fulfillment and does not include transit time.

Shipping Methods & Carriers

Orders are shipped using third-party carriers, which may include:

  • Canada Post
  • USPS
  • UPS
  • FedEx
  • Regional carriers, depending on destination

Carrier selection is at our discretion unless otherwise specified at checkout.

Estimated Delivery Times

Estimated delivery times vary by destination and carrier and are provided at checkout for reference only.

Delivery timelines are not guaranteed and may be affected by:

  • Carrier delays
  • Weather conditions
  • Customs processing (U.S. shipments)
  • Peak shipping periods

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination
  • Package weight and dimensions
  • Selected shipping method

Shipping fees are non-refundable except where required by law.

Temperature & Food Safety Considerations

Our products are shelf-stable when sealed and stored as directed. However:

  • We do not ship with temperature control unless explicitly stated
  • Exposure to extreme heat or freezing during transit may affect product quality
  • We are not responsible for quality degradation caused by temperature exposure after shipment

Customers are responsible for proper storage upon delivery.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos of the product and packaging

For packages marked “Delivered” but not received, customers must first contact the carrier to initiate a trace.

We will assist with resolution once carrier verification is provided.

Lost Packages

If a shipment is confirmed lost by the carrier, we will work with you to provide a replacement or alternative resolution at our discretion.

We are not responsible for lost packages resulting from:

  • Incorrect or incomplete addresses provided at checkout
  • Delivery to unsecured locations

Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Orders shipped to incorrect addresses may not be eligible for replacement or refund.

If an address issue is identified prior to shipment, we may contact you for verification.

Wholesale & Distributor Orders

Wholesale and foodservice orders fulfilled through distributors are shipped according to the distributor’s logistics and policies.

Shipping inquiries, delays, or claims for distributor-fulfilled orders must be directed to the distributor.